Returns & Refund Policy

Last updated: September 4, 2026

At TRAILIO, we want you to be confident in every purchase. If you are not completely satisfied with your order, we are here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition;

• Be in the original packaging, when applicable;

• Not show signs of use, damage, or wear;

• Include the original order information.

Some products may be subject to specific return conditions or may not be eligible for return due to their nature.

How to Request a Return

Before sending anything back, please contact our customer support team at:

support.trailio@gmail.com

Please include:

• Your order number;

• The reason for the return;

• Photos of the product, if applicable.

Do not send a product back to the return address shown on the shipping label or to the fulfillment warehouse without contacting us first.

We will provide the appropriate return instructions after reviewing your request.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs showing the issue.

After reviewing the situation, TRAILIO may offer a replacement, refund, or another appropriate solution.

Returns for Change of Mind

If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets our return requirements.

Unless the item is defective, damaged, incorrect, or otherwise covered by a TRAILIO error, return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or an incorrect item being sent.

Exchanges

We do not offer direct exchanges at this time.

If you need a different product, size, or variation, please contact us. When appropriate, we may recommend returning the original item and placing a new order.

Items That Cannot Be Returned

Certain products may not be eligible for return, including:

• Items that have been used or worn;

• Products damaged after delivery due to misuse;

• Items without their original packaging when the packaging is required for resale;

• Products that are marked as final sale;

• Certain hygiene-sensitive or personal-use products.

Product-specific return restrictions will be communicated when applicable.

Return Shipping Address

Because TRAILIO works with third-party fulfillment partners, return addresses may vary depending on the product and order.

Please contact our support team before returning any item. We will provide the correct return instructions for your order.

Cancellations

If you need to cancel an order, contact us as soon as possible at support.trailio@gmail.com.

Because orders may enter processing shortly after being placed, we cannot guarantee that a cancellation request can be fulfilled once the order has entered processing or shipping.

If the order has already shipped, our standard return policy will apply.

Contact Us

For questions regarding returns, refunds, or your order, please contact:

TRAILIO Customer Support

hello.trailio@gmail.com